Next Steps Together

Someone arriving at the NeST website may know the name of an activity, but many visitors begin with a broader concern. They may be looking for dementia support, a wellbeing group, an opportunity for a young person or simply a way to feel less isolated. A long list of everything NeST offers would make that first step harder.

The current site gives visitors three clear starting points: Dementia Together, Wellbeing Together and Generations Together. Each route explains the support and activities within that part of the organisation, while the wider services and location pages help people understand how it all connects at Tumbly Hill.

The structure has changed as NeST’s own language and services have developed. In 2026, for example, Cornerstone helped replace the earlier SEND Together route with Generations Together and created the revised supporting pages around it.

NeST does not offer a fixed set of services that can be written once and left alone. Activities change, events are added and the monthly programme needs to reflect what is actually happening at Tumbly Hill.

Cornerstone configured separate structures for activities and events rather than forcing everything into general pages. NeST can update the recurring content, while visitors can browse the event calendar, open individual details and download the current What’s On guide.

This division of responsibility matters. The NeST team does not need to ask Cornerstone to make every routine content change, but it still has support when a new type of activity, page or function needs to be introduced.

The website also has to help people use a real building. First-time visitors need directions, parking and accessibility information. Room hirers need to understand the available spaces, their capacities and facilities before making an enquiry.

Cornerstone created the Tumbly Hill location content and individual room-hire records, then connected the website to Hallmaster. Visitors can now read about each room and view live availability alongside the practical information.

This turns the room-hire section into something more useful than a gallery of spaces. It answers the questions people are likely to have before they contact NeST and supports the wider use of Tumbly Hill as a community venue.

A referral is different from a general contact enquiry. The organisation needs the right information to understand the request, while the person completing the form needs a clear process that does not feel more complicated than the support they are seeking.

Cornerstone developed and tested referral forms for NeST as part of the continuing website work. The forms send the submitted information to NeST’s designated inbox, giving the team a more consistent starting point for responding.

The website has been adapted to support a real operational process rather than stopping at a general contact form. The detailed questions and internal handling remain private.

NeST’s website has developed through a series of practical requests rather than repeated wholesale rebuilds. Some have been substantial, such as reorganising the site around Tumbly Hill, introducing activity and referral structures, or connecting room availability. Others have been deliberately small.

When NeST needed a memorable web address for a public survey, for example, Cornerstone created a short route that sent visitors to the external survey. It was a modest change, but it made the printed address easier to use and reduced the chance of people mistyping a long third-party link.

Cornerstone also provides the hosting, domain services and ongoing maintenance. NeST’s email service is provided separately, although Cornerstone assisted with its setup. The result is a continuing working relationship with a known person to contact when the organisation’s next request does not fit neatly into an existing page.